24 Hour Callout Service
We offer a full 24 hour 365 days a year callout service for both existing and new customers.
If you are not a customer of ours, that’s not a problem. It makes no difference who installed the system, regardless of the make, model or the original installation company we can solve the problem.
If your alarm system should develop a fault or stop working or even behaving unusually? help is just a phone call away. call us now.
How Does the Callout Service Work?
To request an callout couldn’t be easier. When calling us you will speak directly to an engineer, Simply explain your problem and they will do the rest. Our engineer will take details from you such as your name, address, postcode etc and then ask some details about the system.
Once the engineer has taken your details, they will arrange your emergency callout time. Emergency callouts during the day or night are all responded to within a maximum period of 4 hours from logging your call, but may sometimes vary according to your location.
Our engineer will attend promptly and the first thing they will do is silence the alarm to avoid further distress, nuisance or annoyance to your neighbours. Then they will look into the nature of the fault or problem.
Our emergency callout engineers carry a wide range of spare parts, allowing them to successfully repair most faults whilst they are on site. In all cases our engineers will attempt to reinstate your system to full working order but where this is not possible your system will be safely shut down,and will arrange a later day for repairs.
All work is guaranteed and following repair you will be left with a written maintenance report detailing work undertaken.
Please call 07577165221 to book a call.